1. Where do you ship from?
Most orders ship from our U.S. fulfillment partner for faster delivery.
Some customized items are shipped directly from our workshop in Vietnam.
2. How long does shipping take?
Processing time: 3–5 business days
Shipping time (U.S.): 3–6 business days
Tracking info will be sent to your email once shipped.
3. Do you offer international shipping?
At this time, we ship primarily within the U.S.
If you’re outside the U.S., please email us at [email protected] for custom shipping options.
4. Do you accept returns?
Yes. Unused, non-custom items can be returned within 14 days.
Please see our Refund and Returns Policy for full details.
5. How can I pay?
We accept secure payments through PayPal.
You can also use your credit or debit card via PayPal without creating an account.
6. Are your products really handmade?
Absolutely. Every item is handcrafted by skilled artisans using natural materials like wood, bamboo, and fabric — no mass production involved.